AT&T Outage in Grand Haven, Michigan (2024)

FAQs

How much credit is AT&T giving for the outage? ›

One $5 credit per account on your AT&T WirelessSM account. Bill credits will typically be applied within 2 bill cycles.

If your gateway and connections are all good, check your computer or device. Restart your computer or device. Make sure your Wi-Fi settings are correct and the wireless adapter on your device is turned on. Check your manufacturer's documentation for device-specific instructions.

The Culprits of Poor AT&T Signal. Much of AT&T's signal strength comes down to how many towers you have in your area and the frequencies the company operates those towers. This determines both how strong your connection is and how much throughput, or bandwidth, you get from it.

AT&T to give $5 credits to customers affected by widespread service outage. The company announced the individual $5 bill reductions Sunday night but said prepaid, business and Cricket Wireless customers aren't eligible.

How to Get It. AT&T will offer customers affected by a spate of service outages last week a $5 credit as compensation, the telecommunications company's CEO said.

How you get your refund depends on whether your account is active or canceled. Active accounts: If you have a credit balance on your AT&T account because of an overpayment, we'll apply the credit to your next bill unless you contact us and request a refund. Call 800.288. 2020 or visit us at an AT&T store.

Don't have a strong enough wireless signal? AT&T Cell Booster or Cell Booster Pro may be able to help. AT&T Cell Booster and Cell Booster Pro are mini cell towers that improve cell signals by using your current internet connection.

Suddenly losing cell service in places where you used to have a reliable connection can be the result of a network outage or new construction blocking your cell tower. Congestion and a connection stuck to a distant cell tower can also cause random service issues.

"We understand [the outage] may have impacted their ability to connect with family, friends, and others," AT&T said in its statement. "To help make it right, we're reaching out to potentially impacted customers and we're proactively applying a credit to their accounts." Here's what to know.

What is AT&T weakness? ›

Weaknesses. Decline in Traditional Services: Despite its strengths, AT&T Inc (NYSE:T) faces challenges with its traditional wireline services. The company acknowledges a secular decline in these services as customers transition to wireless, VoIP, or internet-based offerings from competitors.

What is Lifeline? Lifeline is a federal program that lowers the monthly cost of wireless phone or home phone for qualifying customers. Eligible customers will get at least a $5.25 discount on their bill. Qualifying customers who live on federally recognized tribal lands may get up to an additional $25 discount.

The company will credit consumers $5 per AT&T Wireless account. The offer does not apply to AT&T Business, AT&T Prepaid or Cricket, the company said. Bill credits will typically be applied within one to two billing cycles, AT&T said. AT&T offers more details about the "Making It Right" process on its website.

We automatically process refunds 45 days after your account has been canceled. If you haven't received a refund after 60 days,chat with us online or call 800.331. 0500 (611 from your AT&T wireless phone). To request a refund of a credit balance on an active account, chat with us online or call 800.331.

A statement on AT&T's website says eligible customers can expect to receive the $5 credit on their accounts within two billing cycles. However, it's important to note that this compensation will not apply to AT&T Business, prepaid service, or Cricket, its low-cost wireless service.

How do I get the $5 credit? AT&T said it will automatically apply the $5 credit to your account, with the credit appearing within two billing cycles.