Manage account settings | Okta (2024)

Use your apps dashboard to perform tasks related your account. For example, edit your information, view notifications from your admin, reset your password, and customize your display language.

Before you begin

  • If you don't know your username, contact your company's help desk who set up your organization's Okta accounts.
  • If you forgot your password, use the Forgot Password link at the bottom of the sign-in page to generate a new one. If the link isn't available, contact your IT department.

Tasks

  • Edit your info
  • View Okta notifications
  • Reset your Okta password
  • Reset your Okta password without signing in
  • Select your display language

Edit your info

Use your apps dashboard to edit the following personal information without having to contact an admin:

  • First name
  • Last name
  • Primary email
  • Secondary email
  • Phone
  • Secure image
  • Password
  • Display language
  • Forgotten Password Question

You can also add extra verification factors if it's required by your org.

View Okta notifications

On your apps dashboard, you receive notifications from your administrators. Previous messages are also available from the Notifications menu.

You receive notifications when new apps are assigned to you. These are one-time messages that are sent automatically. When you close the Notification box, the new app assignment message is removed. You can find newly assigned apps at the top of the app catalog of your dashboard.

You also receive notifications sent by your administrator. The administrator creates and manages these notifications.

When there's a new message, the Notifications list automatically displays when you access your Home page. You can reopen the list at any time to review previous messages.

To view previous notifications, click the Notifications tab with the bell icon in the left sidebar of the Okta End-User Dashboard.

Reset your Okta password

Use your apps dashboard to change your password without having to contact an administrator.

  1. Sign in to Okta on your computer. In the browser, type your Okta sign-in URL(for example, https://company.okta.com, where company is the name of your company or organization).
  2. Enter your username and password and follow the authentication prompts.
  3. From the Okta home page, click your name to open the dropdown menu.
  4. Click Settings. The Account page opens.
  5. Change your password using one of the following methods.
    • In the Change Password section, enter your current and new passwords. Confirm the new password. Click Change Password to confirm the change.
    • In the Change Password section, click the link to change the password. You're redirected to a third-party page where you can reset your password.
    • In the Security Methods section, click Reset next to Password. You're redirected to a third-party page where you can reset your password.

Reset your Okta password without signing in

If you forgot your password, you may reset it as follows:

  1. In your browser on your computer type your Okta sign-in URL, such as https://org-name.okta.com, where org-name is the name of your company or organization.

  2. Click the Need help signing in? option at the bottom of the sign-in panel, and then select Forgot Password.

  3. Enter your work email address and click Reset via Email. You'll receive an email with instructions and a link to reset your password.

    Note: If you're part of an Identity Engine org, you may have the option to use a different MFA factor to reset your password, depending on your org's settings.

  4. If available, select the Sign me out of all other devices checkbox if you want to end all sign-ins on all devices and browsers.

    IMPORTANT: Sign out of all devices if you think your account is compromised.

Nickname your factors

If you're part of an Identity Engine org, you can give your factors nicknames. If you have enrolled multiple factors for phone, WebAuthn, or Okta Verify, nicknames help you identify them quickly. For example, “My personal cellphone” or “My office MacBook TouchID.”

  1. Sign in to Okta.
  2. From your apps dashboard, click your username, and then go to SettingsSecurity Methods.
  3. Click Nickname next to the factor.
  4. Add a nickname. The limit is 256 characters.
  5. Click Save.

You can also remove a nickname.

  1. Click Nickname next to the factor.
  2. Clear the nickname and click Save. The factor name reverts to its original name.

Select your display language

Customize your Okta experience by selecting your language from a list of supported languages. After you sign in to Okta, you see your apps dashboard in the language you chose. All emails generated by Okta will also be in your selected language.

  1. Sign in to Okta.
  2. From your apps dashboard, click your username, and go to SettingsDisplay Language.
  3. Click Edit.
  4. Select a language from the dropdown list.
  5. Click Save.

Related topics

Work with apps

Okta Browser Plugin

Manage account settings  | Okta (2024)

FAQs

How do I force my Okta password to reset? ›

Reset your Okta password without signing in
  1. Click on "Forgot password."
  2. Click on "Receive a code via SMS." Please note that if you were not previously enrolled as stated above you will not receive a code.
  3. Enter the code you received in your text message (SMS) and click "Verify."
Feb 23, 2023

How to reset Okta Security questions? ›

Once the user is able to login again, instruct the user to go to their Okta dashboard, navigate to the Settings page, and then there will be a "Forgot Password Question" box where they can change their security question/answer.

How to change Okta settings? ›

Configure Okta Mobile settings
  1. In the OktaAdmin Console, go to SecurityGeneralOkta Mobile.
  2. Click Edit to configure the Okta Mobile settings.
  3. Save your settings.

How do I recover my Okta account? ›

  1. Click the user name at the top of the home page, and then select Settings.
  2. In the Forgot Password Text Message section, click Add phone number.
  3. Enter a mobile phone number to receive an initial verification code.
  4. Enter the verification code to authenticate in to Okta.

How long will my Okta account be locked? ›

1. If user tries to Login in with Invalid Credentials after 3 unsuccessful login attempts, their account will be locked out. 2. After 30 minutes, the system will auto-unlock the account.

What to do if you forgot security questions? ›

If you forgot both your security question answers, there are two things you can do. If you have a computer that you have chosen to “Remember computer” on, you can log in on that computer and reset your security questions.

How do I turn off security questions on Okta? ›

Disable the Security Question factor
  • In the Admin Console, go to SecurityMultifactor.
  • Select the Factor Enrollment tab, and select a policy in which the Security Question factor appears.
  • Click Edit.
  • For the Security Question factor, select Disabled from the dropdown.
  • Click Update policy.

What is the default lockout for Okta? ›

By default, it is set for 10 unsuccessful attempts. Log in to the Okta Admin dashboard. Navigate to Security > Authenticators > Password > Actions > Edit.

What is my Okta username and password? ›

If you don't know your username, contact your company's help desk who set up your organization's Okta accounts. If you forgot your password, use the Forgot Password link at the bottom of the sign-in page to generate a new one. If the link isn't available, contact your IT department.

How do I reset my Okta profile? ›

Reset the user behavior profile
  1. In the Admin Console, go to DirectoryPeople.
  2. Select the user whose history you want to reset.
  3. Select More Actions.
  4. Select Reset Behavior Profile from the dropdown.

How do I access my Okta account? ›

Usually the login page is “companyname”.okta.com. Alternatively, if you were sent an activation link email, the sign in page will be in the email body. Otherwise, contact your company's IT department to obtain the correct okta login page URL.

How do I manage users in Okta? ›

To access the People page, go to DirectoryPeople. Here, you'll see a list of 200 users in increments of 25. You can filter the list to view users with a specific status and you can perform a number of actions including adding users, resetting passwords, resetting multifactor authentication, and more.

Does Okta track browsing? ›

In addition, we may collect interaction data about your use of the Okta browser plugin.. We use the information collected through the Okta browser plugin for security purposes and to provide features, such as by allowing you to better manage your passwords for websites that you visit.

What is the default password for Okta? ›

Default credentials: admin/OktaAdmin@123. To change the password, see Command Line Management Console reference.

How do I contact Okta support? ›

For support, please visit support.okta.com. Want to keep in touch? Sign up for best practices, product updates, and more. Looking for a tailored conversation?

How do I reset my Okta Verify on my new phone? ›

If Okta Verify is under Extra Verification, then follow these steps:
  1. Click Remove.
  2. Confirm the removal by clicking Yes when prompted.
  3. Follow all instructions on the screen. ...
  4. In the Okta Verify row, click Set up.
  5. Click Set up again to confirm configuring a new Okta Verify.
  6. Select the device type (Android, iOS, etc.)

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